Xk88 FAQ — answers to all your questions, right here

No. Under xk88's policy, each person is only allowed an account Approved. Creating multiple accounts may result in all accounts being suspended and bonuses forfeited. If you run into any issues, please contact support.

KYC is not required for general gaming. However, for large withdrawals, you'll need to submit a copy of your National ID or passport. This is done to protect your security. Verification is typically completed within 24 hours.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP. Once verified, set your new password. The whole process takes 3–5 minutes.

Live support@xk88.bizto email us or reach out via live chat. Share your account user ID and the reason, and our team will resolve it quickly. Issues are typically resolved within 24 hours.

xk88 supports all popular payment methods in Bangladesh: Mobile Pay, Nagad, Rocket, bank transfer, and cryptocurrency (USDT, BTC). Mobile banking methods are the fastest — funds are typically deposited within 5–15 minutes.

Minimum deposit from just ৳500. Available from this amount via Mobile Pay, Nagad & Rocket. Equivalent amounts apply for cryptocurrency. No deposit fees.

Mobile banking (Mobile Pay/Nagad/Rocket) withdrawals typically take 15 minutes to 2 hours are processed. Bank transfers may take 1–3 business days. Crypto withdrawals are usually completed within 30 minutes.

Minimum withdrawal amount ৳1,000. Winnings from bonuses are subject to wagering requirements before withdrawal. For full terms and conditions, Terms & Conditions View page.

Please wait 30 minutes first. If it still hasn't arrived, take a screenshot or note the transaction ID, then contact us via live chat or support@xk88.bizto reach us. Our payment team will verify and resolve it promptly.

Registration Once completed, your welcome bonus will be automatically credited to your account on your first deposit. For bonus amount and terms, On the rewards page View Details.

A wagering requirement means you must place bets a certain number of times before you can withdraw bonus funds. For example, a 10x requirement on a ৳1,000 bonus means you need to wager ৳10,000 before withdrawing. Each bonus may have its own specific terms.

When you lose on games each day, a fixed percentage is returned to your account as cashback. This is calculated automatically at midnight every day. Your cashback rate may increase based on your VIP tier.

Yes! Refer a friend and you'll receive a referral bonus once they make their first deposit. You can find your referral link in your account dashboard. For full terms and conditions, Rewards page View.

xk88 features Sports Betting (cricket, football, tennis), Live Casino (Baccarat, Roulette, Blackjack), Slots, Fishing Games, Poker and much more. Over 1,000+ games in total.

Yes. xk88 offers live (in-play) betting. You can place bets in real time while a match is in progress. For more details, Sports Betting View page.

All xk88 games run on third-party audited RNG (Random Number Generator) technology, ensuring every outcome is completely random and impossible for anyone to manipulate.

Demo mode is available on many slots and casino games, but not on Sports Betting or Live Casino games. Winnings from demo mode cannot be withdrawn.

You're automatically enrolled in the VIP program the moment you register at xk88. Points accumulate based on your wagering activity, and your tier upgrades accordingly. For more details, VIP Page View.

VIP points can be redeemed for bonus cash, free spins, special rewards, and exclusive offers. The value of your points increases as you move up to higher tiers.

xk88 has 5 VIP tiers in total: Bronze, Silver, Gold, Platinum, and Diamond. The higher your tier, the more cashback, higher withdrawal limits, and a dedicated account manager you'll enjoy.

Yes. xk88 uses SSL/TLS encryption and up-to-date data security practices. Your personal information is never shared with third parties. To learn more, Privacy Policy View page.

After logging in, go to Account Settings and enable two-factor authentication under the "Security" section. You'll receive an OTP on your mobile each time you log in, keeping your account significantly more secure.

Change your password immediately and support@xk88.bizto email us. Our security team will temporarily lock your account and investigate. Never share your password or OTP with anyone.

In your account settings, you can set daily/weekly deposit limits, session time limits, and self-exclusion periods. For more details, Responsible Gaming View page.

App Page to download the Android APK directly. iOS users can find installation instructions on the same page. Completely free to download.

Yes. The xk88 app includes all the features available on the website — gaming, betting, deposits, withdrawals, and live chat support. You'll also get app-exclusive push notifications and offers.

Go to your phone settings and enable "Unknown Sources" or "Install Unknown Apps". Then try installing the APK file again. If the issue persists, on the App page View the step-by-step guide.